Track your item
Pass the Parcel lets you check the delivery status of your item day or night.
What our codes mean:
Time and date the parcel was picked up or dropped to our depot “Check” means we have further information for the parcel. Scroll down the screen to see the latest update on the parcel.
If the parcel has been delivered, the date and time will display. Scroll down to see the name of the person who signed for the parcel, and a signature if available. Note if the words ATL or PTL appear, this means either the sender or receiver have given us permission to leave the parcel without a signature.
Some of our other codes are:
The time our courier loaded the parcel onto his/her vehicle for delivery
The receiver was not home to accept the delivery or we were unable to deliver to the address. The parcel has been returned to our depot and we are waiting for the receiver to contact us
Oops! This means we have made a mistake and sent your parcel to the wrong branch. Your parcel will be delivered the next day.
This parcel is headed to a rural address. Delivery may take an additional 24 hours, and we are unable to get a signature.