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Collecting and delivering parcels, including reverse logistics activities (for example, the collection and delivery of faulty goods from the recipient to the sender);
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Ensuring that appropriate forms of transport are used to collect and deliver items;
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Ensuring that our records are up to date for collection and delivery purposes;
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Sending delivery status tracking-text messages and/or email notifications, where requested;
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Enabling the purchase of products and services from us, processing your orders, obtaining payment, and recovering debt owed to us;
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Answering queries and delivering customer service to those that we have a business relationship with, as well as parcel recipients;
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Investigating, assessing, and responding to any claims in relation to lost or damaged goods;
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Maintaining and developing our business systems, processes, and infrastructure, including testing, and upgrading of these systems, route planning, product or service development, research, and quality control;
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Administering our websites for internal operations, including troubleshooting, data analysis, testing, research, security, statistical and survey purposes;
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Providing information about products and services across the Freightways Group;
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Undertaking research to understand our customers, and making improvements to our products, services, purchasing and customer support processes;
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Measuring or understanding the effectiveness of advertising we serve to you and others, and delivering relevant advertising to you;
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Meeting our various legal obligations, including compliance with the Dangerous Goods Act 1974 and the Health and Safety at Work Act 2015;
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Managing and resolving any legal or commercial complaints and issues;
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Carrying out any activity in connection with a legal, governmental, regulatory requirement, or in connection with legal proceedings, crime or fraud prevention, detection, or prosecution.
If you choose not to provide certain personal information you should be aware that we may not be able to provide you with products and services.
We may send you marketing or promotional communications about our products, services, or brand. If you do not wish to receive such communications, please contact us and we will respect your request and cease future communications.