• Send
• Track
• Order
• Redeliver

• Pass
• Send your parcel
• Track your parcel
• Do we pick up from your address?
• Find your nearest drop off point
• Redelivery

Redelivery

If you were not home when our courier came to deliver your Pass the Parcel item and you have ticked for a signature, a card will be left in the letter box (or other safe place).

How would you like your item to be redelivered?

You are able to choose from the following options:

Redeliver to the same address Give us permission to leave without a signature (you can tell us a safe place to leave the item)	Free
Redeliver to the same address Requesting a signature	$3.50
Redeliver to a new address in your city (such as a work address) Give us permission to leave without a signature	Free
Redeliver to a new address in your city Requesting a signature	$3.50
Or, collect from our depot	Free

You can pay any redelivery fees by using your credit or debit card, or your Pass the Parcel account balance.

Arrange redelivery