Our service standards

Pass the Parcel is a service that is designed specifically for Trade Me users and anyone else who has wondered how to courier an item without having an account with a courier company.

The Pass the Parcel service is delivered by Post Haste Couriers. As part of the Freightways group of companies, this gives us over 700 couriers, 55 linehaul trucks and 5 aircraft at our disposal for delivering your parcels.

The Pass the Parcel service's consist of:

Local

Local, which is designed for when you have an item to be sent to someone in the same town or city as yourself and offers:

• Overnight delivery, where we aim to have the item delivered before 5pm the next working day
• A door to door service provided that the sender's address qualifies for a courier pick-up

Same Island

This is for deliveries that are in the same mainland island as you (for example Christchurch to Nelson). Our service standard for these deliveries is:

• Overnight delivery, with our target delivery time being before 5pm the next working day
• A door to door service provided that the sende's address qualifies for a courier pick-up

Different Island

This service needs to be used for delivery between islands and provides a:

• Two Day service (for example, if it is picked up on Monday, we aim to deliver by 5pm on Wednesday)
• A door to door service provided that the sender's address qualifies for a courier pick-up

Just a couple of things to note about our service standards:

• If your item is going to a rural area, delivery may take an additional 24 hours. We are also unable to get a signature for rural deliveries.
• We do our best to deliver your parcels when we say we will; but, sometimes things happen which mean we may take an extra day or so to deliver. As such, please note that we do not guarantee delivery within the above service standards. We sure do our best though.
• If you have any questions about the delivery of your parcel, please check our Track and Trace page or contact our Customer Services team